PRIVACY POLICY
We respect your privacy and are committed to protecting it through this privacy policy (“Policy”). In this document we describe the choices available to you regarding our use of your information. This Policy describes the information we may collect, or you may provide (“Personal Information”) on our website (“Website” or “Service”).
This Policy is a binding document between you (“User”, “you” or “your”) and AC Products and Services, LLC (doing business as “All Clean Grills”, “we”, “us” or “our”). If you are entering into this agreement on behalf of another legal entity, you represent that you have the authority to enter this agreement. As such, the terms “User”, “you” or “your” shall refer to the entity. By accessing and using the Website, you acknowledge that you have read, understood, and agree to the terms and conditions of this Policy. This Policy does not apply to the practices of companies that we do not own, or to individuals that we do not employ.
Collection of personal information
You can access and use the Website in anonymity. If, however, you wish to use certain features of the Website, you may be asked to provide some Personal Information (for example, your name and e-mail address).
We receive and store only information you provide to us when you make a purchase, or fill any forms on the Website. When required, this information may include the following:
– Contact information (such as e-mail address, phone number, etc.)
– Basic personal information (such as name, country of residence, etc.)
– Payment information (such as credit card details, bank details, etc.)
You can choose not to provide us with your Personal Information, but then you may not be able to access some features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our Website. If you have reason to believe that a child under the age of 18 has provided Personal Information through our Website, please contact us. We will delete said information expeditiously.
We encourage parents and legal guardians to monitor their children’s Internet usage to help enforce this Policy. We ask that all parents and legal guardians take the necessary precautions to ensure that their children know never to give out Personal Information when online without their permission.
Use and processing of collected information
We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and
Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
In situations when you submit Personal Information through the Website, we act in the capacity of data processor. We do not own, control, or make decisions about the Personal Information submitted. We only process such Personal Information in accordance with your instructions. In these instances, the User providing the Personal Information acts as a data controller.
In order to make our Website available to you, we may need to collect and use certain Personal Information from you. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes:
– Fulfill and manage orders
– Deliver products or services
– Improve products and services
– Send marketing and promotional communications
– Send product and service updates
– Respond to inquiries and offer support
– Request user feedback
– Improve user experience
– Post customer testimonials
– Deliver targeted advertising
– Enforce terms and conditions
– Protect from abuse and malicious users
– Respond to legal requests and prevent harm
The manner in which we process your Personal Information depends on how you interact with the Website, your location and if one of the following applies:
(i) -You have given your consent for one or more specific purposes; this, however, does not apply, whenever the processing of Personal Information is subject to California Consumer Privacy Act;
(ii) -Provisions of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof;
(iii) – Processing is necessary for compliance with a legal obligation to which you are subject;
(iv) – Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us;
(v) – Processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
We will be happy to clarify the specific legal basis that applies to processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Payment processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information. We will use this information only for processing payments.
We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely. Our payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Sensitive and private data exchange happens over SSL. It is encrypted and protected with digital signatures, and the Website is in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users. We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that Payment Processors may collect some Personal Information from you to process your payments (e.g. e-mail address, address, credit card details, and bank account number). They handle all the steps in the payment process through their systems, including data collection and data processing. Payment Processors use your Personal Information in accordance with privacy policies that may or may not be as protective as this Policy. We suggest that you review their respective privacy policies.
Disclosure of information
Although, from time to time, we may use the services of affiliates, contracted companies, and service providers (collectively, “Service Providers”) in order to provide Services and complete transactions, we never share any Personal Information with third parties.
Service Providers are not authorized to use or disclose your information except as necessary to perform services on our behalf or comply with legal requirements. Service Providers are given the information they need only in order to perform their designated functions, and we do not authorize them to use or disclose any of the provided information for their own marketing or other purposes.
Please note, we may sometimes have to disclose Personal Information we collect if required or permitted by law. This may occur should we have to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
In the event we may go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. In ant such event we will make every effort to notify your on our Website and via e-mail.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our agreements, or resolve disputes.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be permanently deleted.
California privacy rights
Consumers residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act (“CCPA”). If you are a California resident, this section applies to you.
In addition to the rights as explained in this Policy, California residents who provide Personal Information as defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the categories and specific pieces of Personal Information we have collected and disclosed.
Furthermore, California residents have the right to request deletion of their Personal Information or opt-out of the sale of their Personal Information which may include selling, disclosing, or transferring Personal Information to another business or a third party for monetary or other valuable consideration. To do so, simply contact us. We will not discriminate against you if you exercise your rights under the CCPA.
How to exercise your rights
Any requests to exercise your rights can be directed to us through the contact details provided in this document. Please note that we may ask you to verify your identity before responding to such requests. Your request must provide sufficient information that allows us to verify that you are the person you are claiming to be or that you are the authorized representative of such person.
You must include sufficient details to allow us to properly understand the request and respond to it. We cannot respond to your request or provide you with Personal Information unless we first verify your identity. We require your express authority to confirm that the Personal Information relates to you.
Data analytics
Our Website may use third-party analytics tools that use cookies, web beacons, or other similar information-gathering technologies to collect standard internet activity and usage information. The information gathered is used to compile statistical reports on User activity such as how often Users visit our Website, what pages they visit, etc. We use the information obtained from these analytics tools to monitor the performance and improve our Website. We do not use third-party analytics tools to track or to collect any personally identifiable information of our Users, and we will not associate any information gathered from the statistical reports with any individual User.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Our Website does not track its visitors over time and across third-party websites.
Advertisements
We may permit certain third-party companies to help us tailor advertising that we think may be of interest to Users and to collect and use other data about User activities on the Website. These companies may deliver ads that might place cookies and otherwise track User behavior.
E-mail marketing
We offer electronic newsletters to which you may voluntarily subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your e-mail address to any third parties except as allowed in the information use and processing section. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our newsletter or marketing e-mails by following unsubscribe instructions included in these e-mails or by contacting us. However, you will continue to receive essential transactional e-mails.
Links to other resources
The Website may, from time to time, contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We maintain above standard administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, or disclosure of Personal Information in our control and custody. Your information is protected from unauthorized access, use, or disclosure at all time, however, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, we acknowledge that:
(i) – There are security and privacy limitations of the Internet which are beyond our control;
(ii) – The security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed;
(iii) – Any such information and data may be viewed or tampered with in transit by a third party, despite any best efforts.
As the security of your Personal Information depends in part on the security of the devices you may have used to communicate with us, please take appropriate measures to protect your Personal Information and credentials.
Data breach
In the event we become aware that the security of our Website, and/or Users Personal Information has been compromised by unknown third parties as a result of external breach, including, but not limited to, security attacks or fraud, we reserve the right to take immediate measures, including, but not limited to, investigation and cooperation with law enforcement authorities.
In the event of any such data breach, we will make every effort to notify potentially affected Users of their risk of exposure. We will post a notice on the Website, and contact you individually by e-mail.
Changes and amendments
We reserve the right to modify this Policy or its terms at any time at our discretion. When we do, we will update our Policy with its revision date at the bottom of this page.
A current version of the Policy is in effect at this time. Your continued use of the Website after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not use your Personal Information in a manner different from what was stated at the time your Personal Information was provided.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and submitting your information you are bound to this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
CONTACT
We will attempt to resolve complaints and disputes and make every reasonable effort to honor our commitment to excellence as quickly as possible and within the timescales provided by applicable data protection laws.